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Web Production Support Analyst Job
Eingestellt von Yoh
Gesuchte Skills: Support, Sql, Client
Projektbeschreibung
JOB RESPONSIBILITIES:
- Analyze, troubleshoot and correct production issues.
- Identify and communicate bugs/issues that affect the teams before releases.
- Communicate outages to the Sales Teams.
- Assist customers with connecting their internal procurement systems to the online experience.
- During releases, help verify the fixed tickets as well determine new issues related to the new code.
- Resolve issues with orders that did not get shipped to the customer.
- Resolve billing and reporting issues within eBill as well as educate other teams on existing functionality.
- Additional responsibilities on a less frequent basis may include, reporting, fraud prevention and enhancing current processes to help the team become more efficient.
JOB QUALIFICATIONS:
- Two (2+) years of experience in an eCommerce or IT related environment.
- Solid understanding of computers and applications (Microsoft Office '07).
- Strong Customer Service/People Skills.
- Ability to Multi-task.
- Maintain customer satisfaction by communicating SLAs and other variables affecting deliverables accurately to set customer expectations.
- Research and respond to customer inquiries regarding profiles, functionality and general content in a timely manner.
- Ability to learn quickly/take initiative.
- Must be willing to work in a challenging and fast paced environment.
- Strong analytical skills.
- Excel/DB Scripting is a plus!
- SQL skills are also a plus.
- In person interview in Bothell, WA required to be considered.
DISCOVER ALL THAT'S POSSIBLE WITH YOH. APPLY NOW.
Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry; visit our website to learn both about our company and about our leading professional staffing solutions.
Yoh, a Day and Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.
J2W: INFOTECH
Tax Term: CON_W2J2WBRSEA
Ref:
Branch: IT & Telecom
Projektdetails
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Einsatzort:
Bothell, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges