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Web Hosting Specialist

Eingestellt von Morgan McKinley

Gesuchte Skills: Support, Engineering

Projektbeschreibung

The App Support Web Hosting team is accountable for all elements of Infrastructure deployment, service delivery and operations, while ensuring global consistency in our tools and processes for each Product, providing a high availability shared and managed hosting service aligned to the global model within Application Support.

Duties involve monitoring, configuration and maintenance of the Webhosting Infrastructure, 3rd level escalation (1st and 2nd Level support is 24x7 off-shore) and 3rd level support/maintenance/consultancy to Business Application IT teams for the Web products on offer. Other duties include capacity, Business Continuity & Lifecycle management

The Infrastructure Analyst will support and lead/execute projects within the Enterprise Web Hosting infrastructure environment on a day-to-day basis. The role reports into the UK App Support Manager as well as the Global Service Lead.

YOU WILL BE EXPECTED TO BE

An expert in WebSphere, Apache/Tomcat and IIS technologies.

Lead/coordinate/participate in Major infrastructure and Business Driven projects (EoL, BCM, Risk & Audit)

Work with and advise Business application teams to assist them in the roll out of new Java applications

Advise clients on application architecture, infrastructure standards and procedures, and services provided by L2

L3 Incident, problem and change management activities, working with the L2 Dell Managed Service in Singapore

Liaise with the engineering team for 3rd line support and escalation to vendors

Work with PM adequately prioritize work accordingly to meet business objectives.
- Ad hoc/on-call support during weekdays and weekends.
- Understanding of ITIL procedures
- Ability to work autonomously, maintain professionalism and work under tight deadlines

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Morgan McKinley