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Watch Commander - Remote JOb in Socal

Eingestellt von Azule Staffing

Gesuchte Skills: Oracle, Support, Citrix, Sql


Watch Commander needed - Work from Home- Hours are Overnight!


Corona, CA 92877

7months +

Position: Watch Commander

*Schedule: Tue - Sat, Nights, 8pm to 5am (Pacific Standard Time), some variable night and weekend hours, including occasional on-call weekend work

*Location: Remote (Work from Home) may be an option at the managers discretion. Must be in the Corona area though.

The Watch Commander's primary responsibilities will be focused on providing management-level oversight during the planning and execution of high-risk IT changes. The Watch Commander acts on behalf of IT Service Operations management to ensure change planning and execution teams develop quality plans, engage the proper resources, ensure they understand the as-is configuration, and ensure they understand the impact of the change will have on the production environment. Additionally, the Watch Commander will manage change execution phone bridges to ensure the team follows the approved plans, ensures proper decision making and escalation occurs, and to ensure plan timelines are adhered to. The primary goal of the Watch Commander is to minimize and manage risk, and to ultimately prevent Change Induced Incidents (CII's) from occurring in the production environment.

The Watch Commander will work closely with Change Managers, Change Coordinators, technical teams, vendors, and client Management to ensure all quality aspects of high risk changes are being considered and addressed.
They will demonstrate continual effort to improve operations and will work closely with Service Operations and Enterprise Change Management to look for opportunities to improve the policies and procedures that impact the outcome of changes. The Watch Commanders will be responsible for gathering data and reporting metrics to be reviewed by senior leadership.

This position requires at least 8 years of focused and dedicated experience with
IT Service Management, with emphasis in Change and/or Incident Management
Experience with IT Infrastructure projects and support to include
o Servers (IBM, HP, Windows, AIX, Linux)
o Networking (Cisco)
o Storage (EMC)
o Databases (Oracle, SQL)
o Citrix
o Middleware

Additionally, this position requires:
Experience leading technical phone bridges utilizing a command-and-control structure
Experience with developing and implementing escalation procedures
Experience scrutinizing technical project plans

Key Habits and behaviors:
Prioritize and manage multiple tasks at the same time
Manage intense and frustrating situations while remaining calm
Ability to make and communicate decisive decisions
Influence over others with strong negotiation skills
Work independently, but also effective in a team environment
Excellent troubleshooting skills
Excellent leadership skills
Strong written and verbal communication skills, to include updates to executives

In addition to the job description please provide the following information:
Top 3-5 Daily Responsibilities:
1. Management-level oversight during high risk IT changes - Change execution risk management
2. Track, document, and manage issues prior to Change - Change Planning
3. Identify, document, and follow up on Enterprise Change Management process improvements

Top 3-5 Required Skills:
1. Management skills - background in IT Service Management (ITSM)
2. Strong communication skills. Ability to communicate at the executive level
3. Strong IT Infrastructure Technical Background (Servers, Storage, Databases, etc.)
4. Experience leading the planning and execution of IT infrastructure changes

Desired Skills:
1. Excellent troubleshooting skills
2. Excellent leadership skills
3. Experience leading phone bridges utilizing command-and-control structure

Soft Skills:
1. Prioritize and manage multiple tasks at the same time
2. Managing intense and frustrating situations while remaining calm
3. Ability to make and communicate decisive decisions
4. Influence over others with strong negotiation skills


  • Vertragsart:


  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Azule Staffing