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VOIP/IPT Support Lead Engineer
Eingestellt von Ammeon
Gesuchte Skills: Engineering, Support, Engineer
Projektbeschreibung
This is a role for a Senior Lead Support Engineer with a background in VOIP/IPT and in-depth experience of CallManager and Unity. This role is to act as a focal point for large account network problem resolution. - interface with Cisco TAC, CSEs, VARs, OEMs, end-users & internal engineering departments.
SKILLS REQUIRED:
- In-depth knowledge and hands on experience of IP Telephony and strong operating experience in the following areas: IP Telephony (Cisco CallManager, Unity), Voice gateways and Gatekeepers.
- Knowledge of Microsoft Windows Server including Windows 2000 and Windows 2003. Knowledge of Microsoft SQL Server.
- CCVP/CCNA Voice required
- Proven experience handling critical customer issues in in an escalation scenario under strong pressure to deliver.
- Excellent troubleshooting skills.
- Excellent decision making skills
- Strong communications skills
- Proven ability to work in a team, provide training and mentor other engineers
- A right first time attitude.
Projektdetails
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Einsatzort:
Hartford, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
6 months+
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Ingenieurwesen/Technik, Sonstiges