VoIP Installation Field Technician - 98312

VOIP FIELD TECH BREMERTON, WA 6 MONTH CONTRACT

Did you know that Gartner has positioned COMPUCOM as #1 in its Magic Quadrant for End-User Outsourcing? Come work for the leader today!

OVERVIEW:

Performs installation of company product(s), includes replacing current Nortel phone system with Cisco VoIP digital system. Re-establishes paging, music on hold and intercom system as well as cross connecting POTS lines to CAT3 panel using established manual. Experienced in wall mounting phones and devices safely and cleanly. Performs good cable management. Familiarity with use of Butt Set, Punch Tool, Crimp tool, Fish tape, Toner/Tracer and electrician scissors, power drill for installation and troubleshooting (tools will be provided) to complete the conversion using established manual proper removal and packaging of all equipment of old phone system for safe return to customer.

RESPONSIBILITIES:

- Represents CompuCom in a professional and business-like manner and communicates effectively with customers and associates.
- Provides technical support to customers on operational or maintenance aspects of system equipment.
- May involve use of problem management databases and help desk system.
- Interacts with customer responding to technical questions or request for information.
- Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
- Ability to travel to attend equipment and customer based classroom training as requested.
- Utilizes web-based project/incident ticketing systems to update work orders timely and accurately for customer, management and vendors.
- Maintains necessary tools, devices, and parts, personal and company owned, to complete VoIP installations, to include follow up maintenance, troubleshooting and repair of installations as needed.
- Escalates problems and issues to a higher level of support as needed/required. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
- Primarily provides Tier 1 & 2 level support. Performs general maintenance tasks, troubleshoots, and repair telephony systems and peripheral equipment.
- Other duties as assigned.

QUALIFICATIONS:

- Requires a minimum of 1-2 years of related work experience, high school diploma, or technical training, or equivalent combination of education and technical experience
- Basic Telephony System or Network cabling/troubleshooting experience required
- Experience with repairs of computer systems and peripheral equipment preferred
- Retail Service and Self Checkout Device experience preferred
- *Must have Clean Driving record*

*CompuCom supports Employment Equity and Diversity* Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.