VoIP Installation Field Technician

VOIP INSTALLATION FIELD TECH SACRAMENTO, CA CONTRACT OPPORTUNITY

Did you know that Gartner has positioned COMPUCOM as #1 in its Magic Quadrant for End-User Outsourcing? Come work for the leader today!

OVERVIEW:

Performs installation of company product(s), includes replacing current Nortel phone system with Cisco VoIP digital system. Testing and verifying for proper performance including hunt sequence of IVR and IEQ. Familiarity with use of Butt Set, Punch Tool, Toner/Tracer and Electrician scissors for installation and troubleshooting is preferred. (Tools will be provided and training as necessary). Proper removal and packaging of all equipment of old phone system for safe return to customer. Provides technical support to customers on the operational or maintenance aspects of installed equipment. Serves as the first point of contact for technical and service related problems for customers.

RESPONSIBILITIES:

- Represents CompuCom in a professional and business-like manner and communicates effectively with customers and associates.
- Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems.
- May involve use of problem management databases and help desk system.
- Interacts with customer responding to technical questions or request for information.
- Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
- Ability to travel to attend equipment and customer based classroom training as requested.
- Utilizes web-based project/incident ticketing systems to update work orders timely and accurately for customer, management and vendors.
- Maintains necessary tools, devices, and parts, personal and company owned, to complete VoIP installations, to include follow up maintenance, troubleshooting and repair of installations as needed.
- Escalates problems and issues to a higher level of support as needed/required. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
- Primarily provides Tier 1 & 2 level support: performs general maintenance tasks, troubleshoots, and repair telephony systems and peripheral equipment.
- May involve use of problem management databases and help desk system.
- Other duties as assigned.

QUALIFICATIONS:

- Requires a minimum of 1-2 years of related work experience, high school diploma, or technical training, or equivalent combination of education and technical experience
- Ability to attain A+ certification within 90 days of employment
- Telephony System/Basic LAN/WAN experience preferred
- Experience supporting computer systems in a retail environment preferred
- *Must have Clean Driving record*

*CompuCom supports Employment Equity and Diversity* Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America. For more information, visit our website.