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VOIP/CTI in in Senior Systems Engineer - Leicester, Leicestershire

Eingestellt von MAPP Ltd.

Gesuchte Skills: Voip, Engineer, Ip

Projektbeschreibung

VOIP/CTI ININ SENIOR SYSTEMS ENGINEER - LEICESTER, LEICESTERSHIRE

Join an existing team of Engineers responsible for the operation, maintenance and development of the Contact Centre Systems VOIP/CTI ININ IN IN - Interactive Intelligence. Predominantly based in Leicestershire with occasional travel to UK sites.

KEY SKILLS:

- ININ - Interactive Intelligence IN IN
- VOIP Voice Over IP
- Experience of Interactive Intelligence CIC version 4.
- Windows 2003/2008/2012 Server
- Microsoft clustering technologies
- Experience designing, creating and working with Custom Handlers.
- Some exposure to traditional code design disciplines.
- Hands on experience of managing Aspect/Rockwell ACD's/ISDX PBX.

RESPONSIBILITIES:

Undertake development activities for delivery of Contact Centre Solutions including voice, mail, web-chat, video and all other solutions. Assist in delivery and support of communications using both traditional telephony technology and VOIP/CTI products.

Working on both a physical and virtualised server platform, carry out proactive monitoring, incident management and resolution, change management, problem management, request management, disaster recovery and monitoring, auditing of environment and maintaining environmental records of the IT infrastructure.

- Demonstrable track record delivering IT solutions into Contact Centres.
- Have a demonstrable track record in the voice and telephony industry.
- Ability to lead and drive a project forward.
- Flexibility to cover unsociable hours and peak periods at short notice.
- Ability to determine risk and impact of changes being made in a busy, high paced environment and plan accordingly.
- Ability to accurately document technical solutions and maintain documentation.
- Experience using Microsoft technologies in the server and application arenas.

VOIP/CTI ININ SENIOR SYSTEMS ENGINEER - LEICESTER, LEICESTERSHIRE

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    IT Entwicklung, Ingenieurwesen/Technik

  • Skills:

    voip, engineer, ip

MAPP Ltd.