Voice Specialist, Telephony Support, Avaya

VOICE SPECIALIST, TELEPHONY SUPPORT ENGINEER, AVAYA - MAASTRICHT

WE ARE A GLOBAL software and services provider to more than 300 communications, media and entertainment service providers in more than 90 countries.

The primary purpose of the TELEPHONY SUPPORT ENGINEER is to provide technical support on such network and voice appliances (MAINLY BASED ON AVAYA/ORACLE SOLUTIONS) as communication Servers, call center systems, voice applications, voice gateways, voice gatekeepers, IP phones, desk phones and softphones. The Contact Center at a global mobile services customer of ours is a very complex network and has many integrations with Back End systems for self service applications. The new employee will start as a Junior Support Engineer with the ability to grow to a Senior Support Engineer or as a Telephony Developer.

KNOWLEDGE OF VOICE TECHNOLOGIES (AVAYA SOLUTIONS)
Protocols: ISDN, SIP, H323, SCCP protocols Voice codecs eg G711/G729.

Infrastructure: WAN, LAN, PABX networks, Mobile Networks.

MAIN DUTIES: > Performing advanced diagnosis on incidents;
> Implementing non-standard changes to the full Avaya/Oracle telephony environment;
> Communicating and consulting with internal and external technical counterparts;
> Management of system performance, capacity, service quality;
> Participation in and execution of projects;
> Providing 24 x 7 support to our Customer
> Supporting quotation team with technical expertise (senior positions).

> Developing IVR applications on Avaya Experience Portal (senior positions).

KNOWLEDGE/EXPERIENCE WITH AVAYA/ORACLE SYSTEMS:

- Avaya Communication Manager (ACM).
- Avaya Session and System Manager (ASM).
- Avaya Call Management Server (CMS) and CMS CentreVu Supervisor client.
- Avaya Application Enablement Services (AES).
- Avaya Voice/Experience Portal (AVP/AEP).
- Avaya Workforce Management (WFO).
- Avaya Contact Recorder (ACR).
- Avaya Contact Center Control Manager (ACCCM).
- Avaya Session Border Controller Enterprise (ASBCE).
- Oracle Session Border Controller (SBC).

KNOWLEDGE/EXPERIENCE WITH THE FOLLOWING OS:

- Linux Red Hat Enterprise.
- Windows Server 2008 experience.

ADDITIONAL SKILLS:

- DUTCH LANGUAGE SPEAKER

CERTIFICATIONS:

Avaya systems trained (ACIS).

Cisco CCNA.

If interested in hearing more, kindly send through an updated CV.