Voice Operations Specialist - Contract

As part of part of a large programme of work in the Network Infrastructure space this leading Wealth Management house is looking for a number of experienced Voice Operations Specialists.

To assist in supporting the Voice technologies across the Asia-Pacific region the successful contractors will need to demonstrate a proven track record in working within the financial services industry as a voice specialist. In return you will gain exposure to a leading brand name, excellent technology environment and be able to work with some of the industries top professionals.

REQUIRED SKILLS AND EXPERIENCE

- Degree in electrical/electronic engineering, computer engineering or related discipline
- At least 5 years work experience in either the financial or telecommunications industry with an excellent understanding of voice technologies.
- Experience in operational support of Avaya, Nortel, Cisco Telephony, IPC and Nice.
- Experience in regional carrier management.
- Experience in infrastructure monitoring tools.
- Experience in ITIL and defining documentation for operations support.
- Experience in change, incident, and problem management.
- Experience in capacity planning.
- Experience with vendor management.
- Proficient knowledge in regulatory requirements on IT infrastructure, security and local. regulatory requirements in Asia
- Strong interpersonal, written and verbal communication skills.
- Proficiency in written and spoken English.
- Self-motivated team player capable of working with minimal supervision.
- Willing to work in non-office hour and be part of a team providing 7x24 on-call standby support.
- Willing to travel when required.

Contact Craig Howe at iKas International for more more information.Ikas International Ltd is acting as an Employment Business in relation to this vacancy.