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Virtualization Service Delivery Manager
Eingestellt von Enclipse Corp.
Gesuchte Skills: Support, Client, Aix
Projektbeschreibung
Denver, CO, 80231
12+ Month Contract (possible contract to hire)
Contract Terms: W2
Position Description:
As a Service Delivery Manager, you will be responsible for ensuring the IBM platform teams deliver the Virtual Hosting services, including monitoring, managing and measuring the effectiveness of the services, and providing an escalation point for any production issues. Use experience from providing 24x7 production support for Virtual platform environments to ensure IBM administrators are effectively managing the environment.
Experience Level:
10 Years +. At least 5 years Management experience managing Virtual Hosting teams or services, with at least some experience with managing outsourced resources.
Skill Set:
Strong technical knowledge of virtual platforms and their operational management, Knowledge of P2P/P2V/V2V methodologies. Deep knowledge of VMware Cloud Suite, Cloudburst, ISDM, MiQ and other automation tools, experience in other virtual hosting platforms a plus
Top 3 - 5 Daily responsibilities
Drive adoption of virtual platforms and success for Physical-to-Virtual initiatives.
Monitor and measure IBM virtual infrastructure service delivery and provide technical guidance and leadership to help them improve their service. Work with IBM infrastructure support teams to resolve service delivery issues for virtualized platforms.
Provide leadership and best practice consulting to both client and IBM teams in the areas of virtual infrastructure monitoring, tuning, proactive management, automation of tasks, backup and recovery, design and configuration and other technical disciplines.
Provide consulting, support and technical leadership for critical incidents in support of availability objectives.
Work with the IBM teams to develop, review, implement, and report on key metrics that characterize the quality of the virtual hosting services.
Top 3 - 5 Required Skills
Strong technical knowledge of virtual platforms and their operational management, Knowledge of P2P/P2V/V2V methodologies
Deep knowledge of VMware Cloud Suite, Cloudburst, ISDM, MiQ and other automation tools, experience in other virtual hosting platforms a plus
Excellent negotiation skills
Excellent troubleshooting skills
Excellent leadership skills
Desired skills
Critical incident management and troubleshooting
Presentation skills
Soft Skills
Excellent communication skills
Ability to negotiate agreements between teams on contentious issues
Ability to communicate up, down and across the organization
# of people supervised: 20+
Educational Requirement:
Bachelor's degree with extensive experience (10 years, min 5 years Management or Team Leadership experience), MBA or MIS or equivalent experience preferred.
This position reports to the Sr. Manager of Infrastructure Service Operations and Delivery. The Infrastructure Service Operations and Delivery organization is responsible for managing production service delivery provided by IBM, our operations and administration service partner. Client is implementing a Virtualization strategy that emphasizes considering virtual platforms first for new projects, and reviewing our current server landscape of over 22,000 Servers for opportunities for Physical-to-Virtual conversions. We have a significant footprint in VMWare, are using Cloudburst appliances for our Cloud self-service provisioning, and are moving to RDE (Rapid Deployment Environment); a self-contained pod approach that includes VMWare ESX hosts, AIX VIO hosts and storage with pre-provisioned server images for rapid provisioning.
Projektdetails
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Einsatzort:
Denver, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
12+ month Contract (possible Contract to Hire)
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges