Video Conferencing Specialist (Cisco, Polycom)

An Incredibly Rare Opportunity has arisen for a Video Conferencing Specialist (Cisco, Polycom) to join an exciting, passionate team working on Market leading projects with a Leading Global Organisation based in Sydney. Not only is this a truly innovative and challenging environment but it is also highly regarded as an excellent work environment offering outstanding career growth opportunities, training, bonuses and benefits.

KEY RESPONSIBILITIES:

- The Multimedia and Conferencing Services team is looking to establish a team that will be responsible for the implementation and replacement of approximately 800 Legacy video conference endpoints.
- Candidates must be able to work under pressure, meet aggressive timetables and to work without supervision.
- Decommission Legacy and provision new video conference endpoints following specified procedures.
- Test endpoints following established procedures.
- Enter and maintain records of replaced endpoints in relevant tracking and management systems.
- Follow a schedule and meet targets.
- Monitor and maintain incidents to ensure timely resolution minimising impact to clients

KEY REQUIREMENTS:

- Excellent communications skills, both written and verbal including the ability to work as part of a team.
- Demonstrated knowledge of Polycom and/or Cisco video conferencing endpoints.
- Knowledge and experience with protocols such as; IP, HTTP, https, command line and file transfer tools such as Telnet.
- Experience with or capacity to quickly learn and apply knowledge of IP Networking protocols to video conferencing infrastructure.
- Proven experience with fault finding and problem resolution via the phone with technical and non-technical people.
- Good organisational skills, attention to detail and capacity to rigorously follow process and procedures.
- Experience with or knowledge of incident management systems such a Remedy.
- Solid understanding of Microsoft applications, in particular office products such as Excel and Word.

Interested applicants should email a current CV to Natalie Liotta - IT Infrastructure Specialist or you can ring me directly.