VAS OSS Engineer

- Second line support with necessary expertise to solve issues escalated from first line diagnostics
- Provide guidance and implementation for software delivery and upgrades
- Provide technical reports to identify cause of problems, and give preventive guidance to avoid same problem happen again
- Escalate the trouble ticket to Third Line when they cannot solve it, and monitor it until solved
- Fulfill the Service configuration and activation according to plan for Service Provisioning
- System and service performance data collection and reporting
- Assist in specifying performance measurement parameters, such as type of data and collection frequency
- Periodically evaluate the service growth based on subscriber usage and assess these trends
- System configuration - prepare implementation, rollback plan, call a review meeting and execute configuration requests
- Traffic monitoring on each VAS NE
- Traffic management/analysis
- Recommendation of the capacity/SW/HW expansion
- Fulfill the capacity expansion when license is provided
- Routine inspection, preventive maintenance
- Responsible of the KPI and SLA of VAS systems
- Emergency handling

Requirements

Skills

- In depth knowledge of Unix operating systems (Red Hat, SuSe, Solaris, etc.)
- Good knowledge in databases (MySQL, Oracle, Informix, LDAP)
- Good programming and Scripting knowledge (C, C++, Java, HTML, PHP, Perl, Shell, etc.)
- Good knowledge in networking (TCP/IP, switching, routing, Firewalls)
- Good troubleshooting skills
- Good social, communication and presentation skills
- Ability to work in a team professionally and personally with different reporting schemes
- Customer Expectation Management
- Vendor Management
- Trouble ticket management, prioritization, fault diagnosis, remote fault resolution, management and control
- Flexible and able to work autonomously
- Fluent in written and spoken English
- Well versed with 2G/3G/4G CS/PS network architecture & protocols
- Minimum 4 years of experience in network operation/system support
- Experience in VAS products is a must (like SMSC, MMSC, WAP-GW, Voice Mail, USSD, OTA, SDP, MTA, etc.)
- Experience with project methodology
- Familiar with O&M and technical support work flow

Other Requirements

- Ability to work off hours depending on Network outages and customer requests
- 24x7 availability to support after office hours
- Ability to travel without advance notice throughout the area of Managed Services