VAS Operation Consultant

VAS Operation Consultant: Networkers International PLC client are urgently looking for skills of a VAS Operation Consultant specialised in the areas of DGW/EtopUp/ADC & RBT.

Primary Duties & Responsibilities:
Preventive maintenance activities (health checks, perform/verify backups)
Fault handling and corrective actions
Investigate and troubleshoot the problems
Follow up with support for CSRs (Tickets)
Participate in project activities, implementing/adapting (new) E2E service functionalities. RBT/USSD/ADC experience
Rollout of New Feature as per MOP
Onsite contact for 3PPs support, Problem Escalations and Follow-ups with Back Office Ability to analyze and provide recommendations to Customer Service Requests and O&M queries of low/medium complexity
Fixing the customer care tickets
Technical and leadership skills
Help customers identify their issues, needs and requirements. Traffic monitoring Traffic management/analysis

Knowledge:
- Knowledge of SS7 protocols
- Knowledge of RBT/USSD/EtopUp/ADC
- Good knowledge in operating systems like Windows, Linux/Sun Solaris and etc.
- Good knowledge in database like MySQL, SQL, Oracle and etc.
- Good knowledge of Shell Scripting.
- Good knowledge in Network, Switch, Router, Firewall, TCP/IP protocol and etc.
- Good Troubleshooting skills.
- Good communication/presentation skills
- Good social and communication skills