UX Solution Lead

Set, guide and validate overall direction for the experience. Creating customer goals and measures, customer journeys and low-fidelity prototypes to define and communicate this direction. Validate the solutions teaming with usability and customer insights. Build sales demo in conjunction with support team.

Identify, evaluate, and recommend solutions using advanced architectures and technologies to facilitate rapid development and implementations. Work focuses on reliability, scalability, framework of technology for more complex initiatives. Global focus on emerging technology, future vision, and investments.

RESPONSIBILITIES:

- Create innovative, market-leading web solutions that impress existing and prospective clients as well as support business objectives.
- Work with the domain leaders, delivery team leaders, solution leads, and business leaders to understand the vision and business goals.
- Set, guide and validate overall direction for the experience. Defines and communicates this direction by creating customer goals and measures, customer journeys and low-fidelity prototypes.
- Be a key member of the agile development team: Partners with the Solution Lead to prioritize stories in a way that responds to both business objectives and customer experience goals; Actively participates in discovery and requirements phases by defining solution needs and creating artifacts to support discussions, further project vision, and drive ideas; Leads the review meetings with stakeholders, business leaders, legal, usability, measurement etc.; Work with UX Designer to create prototypes that visualize the requirements of the functionality that will be developed; Validate the solution by teaming with our usability and customer insight; Identifies potential concepts for future enhancements to feed discovery; Coordinates with other department leads on project timing; and Works with UX support team to build sales demo.
- Identify and communicate potential risks to solutions and help create ways to address them.
- Participate in post-launch activities (eg, call listening and site comment reviews) to evaluate the customer experience.

SKILLS:

QUALIFICATIONS:

- Bachelor's degree or higher in human computer interaction, psychology or other related field
- 7 to 10 years' experience in web solutions or applicable experience
- Excellent consulting and facilitation skills
- Ability to think beyond the deliverables
- Strong evidence of driving and achieving results in complex settings for large-scale web sites and applications
- Familiarity with Agile development methodology

COMPETENCIES:

- CE Architect behavior
- Coaches others to improve their analytical skills and judgment; Exhibits decisiveness and good judgment even under ambiguous circumstances
- Think holistically about the customer needs over time.
- Clearly connect the solutions to the sales and business goals.
- Demonstrates superior communication skills and uses those skills to influence decisions; Coaches associates on packaging and presenting their ideas more effectively
- Effectively share the requirements needed to create the desired UX.
- Influence the project team to create the ideal UX.
- Engages the participation of all team members by motivating them to work toward common goals while leveraging individual strengths
- Develop new relationships to create the desired UX