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UX Expert

Eingestellt von Universe Technology

Gesuchte Skills: Design, Support, Usability

Projektbeschreibung

The Enterprise Business Services team is looking for its UX EXPERT who

- likes to express his/her creativity to the service of the best user experience,
- is convinced that UX evolution is the art to move from existing implementations to a visionary customer experience setting-up new industry standards,
- believes in gradual agile changes supported by continuous optimization,
-prefers to rely on analytics and user feedback, than to blindly follow dogmas and gut feelings,
- is ready to take new challenges to build a coherent user experience in a multi-UIs, multi-segments, multi-personas and multi-sections web site environment.

OUR CONTEXT

Excite, the Business and IT transformation program, is renewing the Enterprise Business products, processes and IT landscape introducing best-of-breed off-the-shelf Business Support platforms. Its digital track aims at creating and delivering the best enterprise self-service portal in the telecoms industry.

YOUR MISSION

The Excite UX Expert has the opportunity to define the new overall digital experience of the professional users. He/She will ensure they appreciate a coherent self-service experience. Their journey spans from the portal to the UIs of the off-the-shelf Business Support platforms that Excite introduces, and includes the mobile experience. It connects to the public and residential sections of the site. (Focus on the enterprise customer self-service portal, followed by partner site, wholesale site, employee portal, in relation to the marketing site, to E-commerce and to the residential web site sections).

THE ROLE DESCRIPTION

-Elicit, understand, clarify and refine business requirements with the different stakeholders
-Starts from customer journeys, touch points, use cases and self-service tasks
-Examine the UX and UI concepts in place, and the underlying, sometimes limiting, technologies
-Investigate start-of-the-art and emerging UX trends
-Use the Voice-of-the-Customer, user feedback and analytics as source of inspiration and continuous improvement

.Design and conduct user research such as usability tests, focus groups, participatory design sessions

.Synthetize findings, give insight into business value, and identify usability issues and design opportunities

.Convert research findings into actionable results

-Create UX concepts, prototypes,rs, suiting the scope, timing and technology aspects
-Assist in designing UX metrics to measure and track the impact of design changes on user experience
-Support the development, tests and release of the implemented solutions in the involved teams

The skills and extra-value you bring along

-UX research, creative and artistic skills allowing to build the new business self-service UX/UI industry standards
-Wireframing, interaction design, UI prototyping; educated visual and written communication
-Familiar with customer journeys, user segmentation, personas, online personalization, web analytics, conversion rate optimization, UX optimization
-User empathy
-Affinity with Front End development is a nice to have
-5 to 10 years experience of large organizations and projects involving many teams and stakeholders, extended web sites with Legacy applications
-LeadershipHindi, Greek, Romanian, Spanish and Polish is the cherry on the cake.

To Apply, send in your CV.

Projektdetails

  • Einsatzort:

    Belgien

  • Projektbeginn:

    asap

  • Projektdauer:

    6 months

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Universe Technology