UX Consultant - French or Dutch Speaking

UX Consultant - French or Dutch Speaking

My client, based in Brussels, are looking for an experienced UX Consultant to join their team for an initial 6 months. They require someone who can speak either French or Dutch, any additional languages would definitely be a bonus.

The ideal candidate....

likes to express his/her creativity to the service of the best user experience, is convinced that UX evolution is the art to move from existing implementations to a visionary customer experience setting-up new industry standards, believes in gradual agile changes supported by continuous optimization, prefers to rely on analytics and user feedback, than to blindly follow dogmas and gut feelings, is ready to take new challenges to build a coherent user experience in a multi-UIs, multi-segments, multi-personas and multi-sections web site environment.

YOUR MISSION

The UX Expert has the opportunity to define the new overall digital experience of the professional users. He/she will ensure they appreciate a coherent self-service experience. Their journey spans from the portal to the UIs of the off-the-shelf Business Support platforms that Excite introduces, and includes the mobile experience. It connects to the public and residential sections of the site. (Focus on the enterprise customer self-service portal, followed by partner site, wholesale site, employee portal, in relation to the marketing site, to E-commerce and to the residential web site sections).

THE ROLE DESCRIPTION

- Elicit, understand, clarify and refine business requirements with the different stakeholders
- Starts from customer journeys, touch points, use cases and self-service tasks
- Examine the UX and UI concepts in place, and the underlying, sometimes limiting, technologies
- Investigate start-of-the-art and emerging UX trends
- Use the Voice-of-the-Customer, user feedback and analytics as source of inspiration and continuous improvement
- Design and conduct user research such as usability tests, focus groups, participatory design sessions
- Synthetize findings, give insight into business value, and identify usability issues and design opportunities
- Convert research findings into actionable results
- Create UX concepts, prototypes, wireframes and screen mock-ups with the involvement of all required stakeholders, suiting the scope, timing and technology aspects
- Assist in designing UX metrics to measure and track the impact of design changes on user experience
- Support the development, tests and release of the implemented solutions in the involved teams

THE SKILLS AND EXTRA-VALUE YOU BRING ALONG

- UX research, creative and artistic skills allowing to build the new business self-service UX/UI industry standards
- Wireframing, interaction design, UI prototyping; educated visual and written communication
- Familiar with customer journeys, user segmentation, personas, online personalization, web analytics, conversion rate optimization, UX optimization
- User empathy
- Affinity with Front End development is a nice to have
- 5 to 10 years' experience of large organizations and projects involving many teams and stakeholders, extended web sites with Legacy applications
- Leadership & collaboration: experience in leading and supporting large UX evolution through collaborative agile projects