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User Support Lead - Business Intelligence

Eingestellt von Talent International

Gesuchte Skills: Support, Business intelligence

Projektbeschreibung

Our client is seeking an experienced USER SUPPORT LEAD to join the Business Intelligence Team in this well-known organisation in Sydney's CBD. The position involves all activities required to develop a support function including the development of the user support model, plans and processes.

YOUR DUTIES:

- Develop a detailed user support process to support Business Intelligence releases
- Develop operating level agreements to support the operations of the user support function
- Develop User Support business processes and workflow by release and prepare documentation/guidelines
- Identify, inform and train stakeholders with User Support responsibility
- Provide advice to senior management and report regularly on progress and achievements relating to the uptake and use of the Business Intelligence toolset
- Establish a register to log and investigate user feedback to resolve BI problems and enhance user experience
- Draft documentation relating to implementation and use of BI tools by users

TO BE SUCCESSFUL YOU WILL HAVE THE FOLLOWING:

- Demonstrated experience working in a similar role within large organisations
- Proven experience and ability to work within complex business environments undergoing significant change
- The ability to build positive relationships across the Business Intelligence team
- Demonstrated ability to deliver consistent high quality deliverables with tight timeframes and competing priorities
- The ability to work autonomously and collaboratively

Please click the apply now button or send your resume directly in Word format only.

Projektdetails

  • Einsatzort:

    Sydney, Australien

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Talent International