User Researcher

User Researcher - 8 month contract - Newport, South Wales

My public sector client is currently looking for an experienced User Researcher to join them on an 8 month contract. The client is looking for a User Researcher who has a strong focus on user insight, user testing and focus group facilitation.

The User Researcher will work with a multi-disciplinary team composed of analysts, designers, developers, and product managers to build a clear picture of the client's users and what they need from a digital service.

Roles responsibilities:
* Generate new and useful user insights and translate them into features and actions that will allow service/product managers to iteratively improve their service for users.. Plan, design and conduct in-house research to test new service ideas and concept development (including user requirements gathering, early stage concept and prototype testing, guerrilla research and usability testing sessions, and other approaches to ensure the user need is fully understood in the service design).
* Lead the formal usability testing process for a digital service - from developing user recruitment briefs through to test moderation, analysis and report writing.
* Work with Service/Product Managers to devise appropriate research strategies to generate focused insights and to convert concepts into high quality stimulus material
* Work closely with designers, business analysts and software developers to turn user data into actionable user stories that influence product/service direction and prototype development.
* Design, script and analyse ad-hoc quantitative surveys.
* Manage ad-hoc qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping.. Present findings, recommendations and customer insights to senior decision makers.
* Manage day-to-day operations with a range of usability and market research agencies with accountability for schedules, value for money and deliverables.
* Have excellent interpersonal skills and the ability to quickly develop strong working relationships in high pressure environments.
* Be involved in the wider user research community identifying good practices we can adopt and sharing our experiences
* Share knowledge of tools and techniques with technical and non-technical team members in the wider digital team and across government.

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