User Research Lead/User Researcher

I LOOKING TO HIRE A " USER RESEARCH LEAD/USER RESEARCHER" FOR ONE OF OUR PUBLIC SECTOR CLIENT BASED IN LONDON. ROLE SPEC BELOW. MANY THANKS.

CONTRACT: 4 MONTHS INITIALLY (WITH POSSIBLE EXTENSION)

RATE: £450 PER DAY

EXPERIENCE:

- Experience of gathering user requirements for operational services and defining user needs
- Ability to utilize a range of user research techniques covering design, execution and analysis, including developing user stories and personas, early stage concept and prototype testing, contextual and lab based research, facilitating workshops, co-design and other methods as appropriate.
- Proven experience of managing, executing and analysing usability test and research sessions.
- Experience of mentoring junior research colleagues

RESPONSIBILITIES:

- Planning, designing and conducting in-house usability testing sessions to support the design and development of Pension Wise.
- Leading the usability testing process from developing user recruitment briefs through to test moderation, analysis and report writing.
- Working with the product manager to generate actionable insights and convert concepts into high quality stimulus material for research.
- Working closely with designers and developers to turn user data into actionable product/service requirements that feed into prototype development, and influence product direction.
- Designing and implementing quantitative studies using the tools that Pension Wise has available.
- Presenting findings and related design/business recommendations and customer insights to senior decision makers.
- Managing day-to-day operations with any commercial partners the service is using to carry out user research, ensuring best practice with government practices