User Research Engineer

USER RESEARCH ENGINEER 8 MONTH CONTRACT

As a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join COMPUCOM!

The User Research Specialist leverages his/her experience and expertise with qualitative and quantitative research methodology and relationship management to influence games and entertainment product teams to improve the user experience by driving insights generated from applied user research into the development process.

PRIMARY RESPONSIBILITIES:

- Confidently demonstrates the ability to communicate with product team stakeholders, locally and remotely, and accurately identify critical research questions to be investigated through strong relationship management practices.
- Confidently demonstrates the ability to consider cost, timeline, and philosophy to determine the appropriate research method to apply to an outstanding research question.
- Designs, forecasts, and conducts user research studies, and acts as the primary communicative liaison between the product team and Research Operations PM.
- Establishes deadlines associated with analyses, reports, presentations, and projects, and works closely with Research Operations PM to ensure timely and polished delivery of responsibilities.
- Effectively assesses when a work item needs to be directly owned by a User Researcher, and works closely with Research Operations PM to delegate otherwise trainable tasks to a URA or Moderator, based upon competency appropriateness, available staff bandwidth, and priority.

QUALIFICATIONS:

- General knowledge of, and working experience with, human observational research, experimental design, and questionnaire research
- Must have participated in major research projects that involved running tests and analysing data
- Experience working in an applied research or product development environment
- Ability to present results to critical audiences a plus
- Must be able to work quickly and independently
- Excellent interpersonal skills and ability to communicate with, and persuade, varied audiences and argue for results (both orally and in writing) a plus
- General knowledge of popular computer and video games and game culture required
- Must be a Gamer: likes to play games either on a PC and/or current gaming consoles
- BA/BS in Psychology (cognitive, experimental, or social), HCI/HFE, or experience in Human Factors, or User Research required
- MA/MS or PhD in Psychology, HCI/HFE, HCDE, or related field preferred

*CompuCom supports Employment Equity and Diversity* Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.