User Experience Researcher

As a User Experience Researcher, you'll deliver key insights based on user experience research you design and implement. You'll help ensure our solutions meet both user needs and business goals, for websites that serve millions of consumers. You'll work closely with a multi-disciplinary team, including writers, solution architects, and designers as well as with technical and product strategy teams, in an Agile development process.

RESPONSIBILITIES

- Identify usability-related project needs, determine appropriate user research methods, plan and implement user research using a variety of techniques (eg, usability testing, heuristic reviews, surveys, review of web trend data, etc). Analyze findings, report insights, and make recommendations to positively impact user experience and meet business goals.
- Proactively interact with project team members to identify potential usability issues, research goals, and business needs. Instill confidence by quickly grasping the project, asking the right questions, showing passion/genuine interest, proactively researching the topic and sharing relevant materials, being active and insightful in meetings, and quickly/effectively sharing usability results.
- Use strategies and methods for user research that demonstrate best practices in the usability field and deep knowledge of information processing and cognition.
- Develop test plans, interview protocols, and survey questions in support of research projects.
- Develop metrics to evaluate effectiveness of solutions.
- Understand and apply heuristics.
- Act as facilitator for in-person and remote research with users.
- Use appropriate qualitative and quantitative methods to accurately assess the results of research.
- Deliver key user insights impacting the project and make recommendations based on the findings to the project team and other stakeholders, such as business sponsors.
- Create client-ready presentations and documentation of important findings, insights, and actions taken.
- Act as champion for user experience and data-driven decision making. Work collaboratively and constructively with the project team to problem-solve and overcome challenges when competing priorities exist, for example, reconciling usability needs with business needs, technical constraints, and time constraints.
- Client work: travel to client sites to conduct user research. Speak knowledgeably with client contacts about user research.
- Apply knowledge and learnings across projects and to other business initiatives.

SKILLS:

QUALIFICATIONS

- Bachelor's degree (master's degree preferred) in human factors or other related discipline such as cognitive psychology, anthropology, sociology, or market research
- 1-2 years of relevant work experience in user research, usability, or market research
- 1-2 years of experience using both quantitative and qualitative data-gathering methods
- At least one course in college-level statistics and one course in college-level research methods
- Technical knowledge of a range of best-practice user research methods, as well as when and how to apply them: usability testing, survey research, heuristics, card-sorting, customer scenario mapping, analysis of web trend data such as Google analytics, benchmarking, and so on
- Proven analytical, problem-solving and decision-making abilities
- Strong facilitation and interviewing skills
- Strong communication (written and verbal) and presentation skills
- Commitment to quality, customer service, collaboration and teamwork
- Highly motivated and detail oriented
- Ability to handle multiple tasks and competing priorities under significant time pressure, while maintaining flexibility and resourcefulness
- Ability to work effectively on a team or independently, with guidance; demonstration of learning agility in complex, fast-paced environments
- Optional but desirable qualifications are familiarity with Morae, proficiency in Google analytics, experience working in an Agile project environment, experience working on responsive websites and/or with various device types (smartphone, tablet etc.), and experience in remote usability testing