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User Experience Consultant Digital Banking - Halifax

Eingestellt von Recruitment Zone Ltd

Gesuchte Skills: Usability, Consultant, Design

Projektbeschreibung

Major retail bank is looking for an experienced User Experience Consultant to support a major digital banking workstream

Role Details
* Define, develop and deliver world class online retail customer experiences for one or more products and services across Dotcom and IB
* Combine user centred design, usability, copywriting, SEO, site benchmarking and application process best practice
* Develop the brand online through the delivery of the appropriate 'look and feel' including content, navigation, tools, calculators and campaign pages.
* Use customer journey data analysis to identify areas for improvement within existing customer journeys, produce recommendations and project manage implementation,
* Liaise with and influence key stakeholders including senior management, product teams, legal, compliance and content management to gain buy-in to recommendations for change
* Ensure customer usability is optimised throughout the online experience and is delivered in line with brand guidelines
* Ensure all projects have defined ROI, are fully documented and measured through KPIs.
* Provide customer insight on Digital Transformation initiatives.
* Manage plan of proactive initiatives to drive sales activity across products

Skills required
Key Capabilities, Knowledge Areas & Personal Attributes
* Stakeholder management with a wide range of teams.
* Good knowledge of search engine optimisation, accessibility, online copywriting and usability.
* Planning and organisation skills to ensure deadlines are hit are essential
* Good written communication skills for dealing with stakeholders of different backgrounds and at different levels.
* Ability to work autonomously and to multi-task

Behavioural Characteristics
Good communicator
Can do attitude
Approachable and professional

Recruitment Zone acting as an employment business in regard to this advert.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Recruitment Zone Ltd