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Urgent Requirement as Service Manager L3, Czech Republic, Prague
Eingestellt von GIOS Technology Limited
Gesuchte Skills: Unix, Engineering, Linux, Client
Projektbeschreibung
Hope you are doing well.
This is Leo from GIOS Technology Limited.
I have an excellent job opportunity with my client and would like to know if you are interested.
JOB DESCRIPTION:-
JOB TITLE: Service Manager L3
LOCATION:- Czech Republic, Prague
CONTRACT DURATION: 5months + extendable contract.
JOB DESCRIPTION:
Responsible for business analysis, operational support and management for all UNIX/Linux services supporting the environment.
Reports to Unix Service Owner.
Setting up the position to increase service delivery coverage in AP and EMEA regions.
KEY REQUIREMENTS:
Ensures that the internally and externally sourced IT services for all GIS Managed Unix/Linux Systems are aligned with business needs and are delivered in accordance with customer Service Level Agreements to IT Standards and in line with industry best practice.
Global Service Line responsibilities includes a majority of most important systems including Financial Control Systems (eg SAP), Customer Relationship Management (CRM) Systems (eg Siebel), Warehouse Management Systems (eg Werrum), HR, etc.
Responsible for service level management & process improvements, demand & capacity management, configuration-, change-, incident- & problem management, supplier & contract management, benchmarking, etc.
Responsible for the implementation of service life cycle management which includes service & technology life cycle management, architecture and innovation in close co-operation with Architecture & Service Lifecycle Management within Global IT Infrastructure Services (GIS).
Responsible to provide support to the Global Service Line Manager across Unix Hosting functional areas. Manage Tier 4 Engineering Team
Establishes Processes/Procedures/troubleshooting Guides
Establishes Qualification Standards/Templates for provision of services
Manage and monitor effectiveness/oversight of Tier 1-4 Services
Manage and resolve any and all issues escalated by Tier 1-4 Services
Interface with engineering support for Business Application IT Owners
Manage and monitor Performance and Configuration Management
Serve as a mentor and role model. Maintain the highest standards of professional conduct and behavior in dealing with staff, colleagues, customers and outside contacts.
Collaborate with IT and business managers to leverage opportunities of job enrichment and development opportunities for staff.
SKILL MATRIX
TOTAL YEARS LAST USED (MM/YY)
Experience in GIS Managed Unix/Linux Systems
Experience in service level management & process improvements
Knowledge of Tier 1-4 Services
SUBMISSION DETAILS
FULL LEGAL NAME:
CONTACT NUMBER:
EMAIL ADDRESS:
CURRENT LOCATION:
NATIONALITY:
AVAILABILITY TO JOIN:
EXPECTED RATES/CONSULTANT RATE
LEO SHARMA
GIOS Technology Limited | London
E: (see below)
Tel: (see below)
Projektdetails
- Einsatzort:
-
Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Ingenieurwesen/Technik