Unix/Linux L1 - L2 Support ITIL

UNIX/Linux L1 - L2 Support ITIL

UNIX/Linux support consultant's needed for a 12 month 24/7 support project in Amsterdam.

You will ideally have experience working on Solaris but other flavors will be considered.

You will be part of a team of 7 on-site in Data Centre operational support, general duties will include:

Level 1 support

- Filters calls and provides basic support and troubleshooting, such as password resets, products configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support. Level 1 may also provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented.

Level 2 support

- Generally handles break/fix, configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services). They handle escalated issues that Level 1 support is not equipped to handle. Level 2 will sometimes escalate to Level 3.

This is a great chance to get experience of some of the latest and greatest products in the market and secure a 12 month.