Unix Help Desk Support

UNIX HELP DESK SUPPORT BENTONVILLE, AR CONTRACT TO HIRE

Did you know that Gartner has positioned COMPUCOM as #1 in its Magic Quadrant for End-User Outsourcing? Come work for the leader today!

The System Administration team is responsible for managing the hardware, operating systems and core services on tens of thousands of systems in the client's enterprise environment. This Help Desk position requires an individual with the ability to self-guide through projects, and to provide technical guidance and support as part of the Production Engineering team.

The Help Desk Support role will operate and tune Unix/Linux systems, Servers, and related components to ensure high levels of availability and security of the supported business applications. Unix Help Desk Support will be taking calls and troubleshooting via phone. Unix Help Desk Support also participates in the planning and implementation of policies and procedures to ensure Unix/Linux system provisioning and maintenance that is consistent with company goals, industry best practices, and regulatory requirements.

*2ND SHIFT POSITIONS ONLY AT THIS TIME.*

Work will be done onsite in Bentonville, AR.

RESPONSIBILITIES:

- Remote administration and deployment of Servers
- Performance monitoring and analysis
- Documentation related to deployment, management and administrative processes
- Ability to multitask in various environments
- Management and/or guidance of junior members of the team
- Standard configuration, management, and maintenance tasks for related file systems, input/output systems, networking, clustering, storage, and applications
- Perform and test system configuration backups and restores to ensure system recovery from error or outage
- Provide low risk change/request management activities
- Independently auditing and monitoring systems to proactively identify potential issues
- Coordinating hardware replacements
- Working knowledge of the following technologies: openldap, NFS, ntp, DNS, postfix/Sendmail, kickstart, jumpstart, dhcp, yum, clustering (Sun and/or Redhat), server virtualization (xen, vmware, Solaris containers)

QUALIFICATIONS:

- 3+ years maintaining and supporting Linux and UNIX
- 2+ years help desk experience
- Experience maintaining and supporting AIX/HPUX and Solaris.
- Experience working with centralized management tools managing thousands of systems
- Performance tuning
- PXE/Kickstart, JumpStart
- Perl and Shell Scripting
- Experience working remotely with systems
- Experience creating and maintaining operational documentation
- IP Networking knowledge

*CompuCom supports Employment Equity and Diversity*Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America. For more information, visit the website.