Trilingual: French Dutch English Speaker - Call Centre Expert

Can you speak fluent French, English and Dutch? If so, a leader in the field of Medical Devices needs you!

We are actively seeking a Specialist to take calls from customers and field engineers and help to order parts for devices which are not working properly.

Preferred Qualifications
* Fluent in three languages: English, French, Dutch (and/or Flemish)
* Prior experience in customer service (such as receptionist, or call centre, or help desk etc.)
* Experience interfacing with both internal team members and external customers

Key responsibilities/essential functions include

Customer Calls
* Take incoming Request For Service and log the problem in the European data system, if required
* Identifying contractual commitments, accurate use of remote support
* Accurate use of Field Engineer Diary
* Accurate use of the Escalation Process

Field Engineer Calls
* Take incoming calls from Field Engineer's related to dispatching
* Enter all comments and agree action plan
* Offer suggestions on possible solutions

Assigning Field Engineer
* Assign Field Engineer if they are listed in the System Preferred list
* When Preferred Field Engineer not available use the training records and maps to find a suitable resource
* Escalate to Senior Coordinator according to Regional Field Engineer planning rules

Parts Ordering
* Order parts using the current parts ordering System
* Organize distribution if part in the region network
* Escalate if part in another location

Area Administration
* Fully understand and implement the escalation process as required

Other
* Dispatching Field Engineers to Request For Service
* Escalate issues as required

Quality Specific Goals
* Aware of and comply with the Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
* Complete all planned Quality & Compliance training within the defined deadlines
* Identify and report any quality or compliance concerns and take immediate corrective action as required

Required Qualifications
* Computer Skills to include Word & Excel & Outlook.
* Knowledge of parts ordering System
* Ability to Work independently with minimum direction
* Effective communication skills
* Strong Interpersonal Skills

The contract is due to start as soon as possible, and will last for 12 months initially. There is a likely extension for the right candidate. If interested, please follow the link below to apply.

Capital International Staffing Ltd is acting as an Employment Business in relation to this vacancy.