Triage Engineer

ROLES AND RESPONSIBILITIES:

- Must be able to travel for customer meetings and on-site triage activities.
- Support multi-party working group meetings in a leadership role for triaging reported issues
- Isolate cause of failure and direction of further investigation by component teams from log analysis, knowledge of environment and test and verbal/written descriptions of the test failure
- Determine relationship to known issues
- Create defect summary in system that isolates defect for repair.
- Coordinate follow up isolation activities including specific testing and/or engineering builds
- Provide impact assessment as to defect/impairment on overall system performance and user impact.
- Close the loop on process with direction for fix where applicable as well as retest/analysis for fix determination

SKILLS:

REQUIRED SKILLS:

- Strong networking background required. Experience with protocols/technologies such as TCP/IP, HTTP, HTTPS, TR-069, IGMP, DLNA, HLS, DTCP-IP, HTML5, MPEG
- Experience with Embedded Linux.
- Experience in the digital cable television field (distribution systems, components, headend architecture and design) and consumer digital settop box architecture, design and implementation is a plus.
- Experience working with protocol and network analyzers. Strong troubleshooting skills are a must.
- Ability and desire to work within a small group of individual contributors.
- Excellent verbal and written communications skills
- Experience with interactive television applications such as electronic program guides (EPG), video-on-demand (VOD) and/or digital video recorders (DVR)

REQUIRED EXPERIENCE:

- Bachelors in SW Engineering or equivalent; 7+ years experience