Translations Oversight Manager

RESPONSIBILITIES

- Manages the workflow, tracking and oversight of labeling text prepared by Labeling Managers to worldwide translations Vendor(s).
- Works across sites and countries to ensure translated labeling is delivered according to pre-agreed schedules and to service level agreements.
- Liaises closely with Vendors and Medical Functional Lines, including Operational Excellence and Procurement, to gain intimate knowledge of Vendor capabilities and capacities.
- Involved in ongoing assessment of Vendor operational performance so that workflow can be proactively managed and Vendor selection changed to meet business needs.
- May lead or contribute to continuous improvement teams to implement changes to comply with labeling translation submission requirements, or improved systems to manage translations.
- Ensures that all labeling translations jobs initiated by the Labeling Managers have been picked up by the designated Labeling Translations Vendors and that the resulting translations are delivered back to the Labeling Managers on time.
- Monitors internal tracking systems to ensure that the status of every labeling translation is visible and overseen through to completion and entered into the correct location in the company's document management system.
- Proactively manages Vendors as due dates get nearer so that potential delays can be eliminated.
- Ensures that Vendors adhere to Service Level Agreements on turnaround time and quality, and liaises with Vendors to ensure that internal Vendor metrics are provided to the company on an agreed schedule and on request.
- Ensures that every country and labeling document has an up to date default Vendor listed in the document management system so that jobs can be routed efficiently to them by the Labeling Managers.
- Makes changes to default Vendor lists in response to operational performance metrics, and liaises with Operational Excellence to initiate changes to contracts, as appropriate.
- Provides oversight of total vendor translations volumes, capabilities and remaining capacity, so that work can be managed most effectively at times of peak demand.
- Assesses internally gathered metrics on vendor performance and works collaboratively with Medical Documentation and Labeling, Country Offices, and Submissions colleagues to highlight issues of concern to appropriate stakeholders.
- Works with other translation coordinators to ensure all product activity adequately covered for Labeling Managers worldwide.
- Troubleshoots vendor issues as required.
- Ensures that the work climate/culture within the team exemplifies the company values.

SKILLS

Ideal candidate will be professional, a good communicator, proactive individual, team player, able to embrace change.
Must have 3 - 5 years of previous experience in a labeling role or vendor management role with some of that specifically related to translations.
Experience working in global/multi-national pharmaceutical environment and working in drug development required.
Need to have demonstrated problem solving and advanced project management skills as well as attention to detail.
Proven ability to function autonomously at all levels and in a team environment required.
Must have proven accountability, and demonstrated excellence in interpersonal, communication, negotiation, influencing, and problem-solving capabilities.
Must be able to work independently in complex Matrix team environments and have demonstrated ability to manage cross-functional teams.
Demonstrated presentation skills required.
Must have expertise in Project Timelines and Vendor Management (4-7 years of experience).

Synectics is an Equal Opportunity Employer.