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Transition Manager

Eingestellt von Gazelle Global Consulting

Gesuchte Skills: Support

Projektbeschreibung

TRANSITION MANAGER

One of my clients is urgently looking for a Dutch speaking Transition Manager for a 12 month contract in Diemen, Netherlands

THE TRANSITION MANAGER WILL:

- Experience in User Support involving queries about applications, issue resolution in production environment that cannot be handed by L1.
- Domain knowledge of recruitment & staffing industry.
- Knowledge about Dutch & English.
- Work with customers to resolve issues and engage our Level 3 team/third party vendors when needed.
- Entry level,Technical skill background of .net,SQL .
- Ability to understand and troubleshoot critical Issues.
- Rigor for SLA Compliance and user response
- Well versed experience on ITIL Process, predominantly on Incident Management.
- Ability and flexibility to work in onsite/offshore with India team.
- Ability and flexibility to adapt to new business process & understand business applications .

ROLES & RESPONSIBILITIES

- Identify and develop required written and online support documentation.
- Maintain and update training and support tracking records.
- Enter, track and help set priorities for escalated issues.
- Provide ideas, suggestions to promote process and quality improvements.
- Provide feedback to manager and other members on process

APPLY NOW FOR IMMEDIATE INTERVIEWS!

Projektdetails

  • Einsatzort:

    Diemen, Niederlande

  • Projektbeginn:

    asap

  • Projektdauer:

    12 months

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Sonstiges

  • Skills:

    support

Gazelle Global Consulting