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Training Systems Support Executive

Eingestellt von Volt

Gesuchte Skills: Support, Client

Projektbeschreibung

Our client is a global pharmaceutical company seeking a Virtual Classroom Training Support Executive to join their talented team in Tadworth, Surrey on a contract until January 2014.

You will ensure effective global support of Virtual Classroom Training tools through the development of material and management of level 3 support queries. This role provides the link between the VCT tool support team and the global trainers.

Role Definition, Key Responsibilities & Accountabilities
- Support training managers with large scale Virtual Classroom Training sessions through room and audio setup
- Manage VCT rooms/licenses for trainers globally within the contractual arrangements with the selected vendor
- Monitor and analyze VCT helpdesk tickets to identify wide scale training needs and propose appropriate solutions to CoE
- Monitor and report on VCT usage and uptake statistics country by country back to the CoE
- Monitor and manage VCT Audio cost chargeback to the business if required
- Create and manage VCT knowledge base including support and training material suitable for global use
- Provide VCT Tool training for training managers around the world
- Analyze the impact of tool upgrades on the training community and ensure relevant communications are made
- Liaise with Support team and/or VCT vendor around tool down time, maintenance and manage with minimal disruption

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Volt