Training Consultant/Learning & Development (Call Centre, Bank)

Our financial services client based in Manchester is looking for two Training Consultants to provide training to the operation in a Collections and Recoveries area ensuring requirements are planned and delivered to the required standard and timescales. This will include providing the full range of training support across the training life cycle ie training needs analysis, design, delivery and evaluation.

Essential skills and experience:
- Excellent training experience in large scale environment
- Banking/financial services experience
- Previous Collections & Recoveries experience is highly desirable
- Good working knowledge of call centre operations - previous experience of delivering training to call centre agents
- Experience of full training design, build and deliver experience.
- Knowledge of Equality and Diversity policies
- Knowledge of best practices in staff training and development delivery methodologies, including understanding of learning styles
- Working knowledge of the requirements of regulated training
- Excellent communication skills, both verbal and written
- Able to design training courses and programmes using a wide variety of techniques and covering diverse populations - Able to use IT to design and prepare training materials
- Ability to deliver structured and effective feedback

This is a contract role initially until the end of the year and the rate is £350pd.
Please apply online for immediate consideration!