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Training Consultant
Eingestellt von Harvey Nash
Gesuchte Skills: Support, Consultant
Projektbeschreibung
Office based positions
Closing Date: 11/02/2014
PURPOSE:
To provide understanding and process training, knowledge, skills, experience and accreditation to colleagues, ensuring that capabilities and process/soft skills exists to deliver an improved effectiveness and productivity in all areas
To support the design & delivery of training activity in line with operational business needs. To promote a culture of in-line continuous process and soft skill capability, to equip the people to achieve multi-skilling enabling flexible resource capability across all operations
ROLE AND CONTEXT
DIMENSIONS OF ROLE:
* Designing process based skill training & development sessions for Operations
* Designing and delivery of soft skills training for Operational colleagues
* Act as champion of continuous improvement ethos working with coaching community to identify improvement opportunities across the Operational teams
KEY TASKS/RESPONSIBILITIES:
* Design and deliver in house training solutions for Operational colleagues, in line with business and legislative requirements
* Support ongoing multi skilling of a flexible workforce across all operational areas
* Work with the business to produce training material with use of operating guidelines for process skill development
* Facilitate skills training with creative delivery capability to support delivery of a multi skilled work force and develop the culture of continuous improvement, enhancing the customer experience, effectiveness and efficiency with the required soft and process based skills
* Research new and innovative solutions to enhance the skills of operations colleagues
* Support Operations in achieving targets and operational goals through effective Process Training initiatives
* Contribute to a 'body of knowledge' and reusable training materials and solutions, stored centrally on a database in a modular style
* Support the implementation of changes and improvements in the line, by providing training and process skills necessary to regain & retain stability.
* Contribute to the evaluation and measurement of the business impact of Training activity and ensure skills knowledge & behaviour is applied
* Work with Improvement Coaches to target 1:1 coaching interventions
* Identify and report instances of process failure, improvement opportunities or inconsistency to People Improvement Lead
PERFORMANCE INDICATORS:
* Skills match to operational requirements for multi skilling and flexibility across all of operations
* Assist the achievement of business performance targets through the delivery of effective soft and process skills
* Positive feedback on the quality of design of training and outcomes in performance improvement
* Design meets best practice standards
* Courses and materials are delivered against centrally defined learning objectives and formats
* Training to become customer led with improved awareness of availability within Operations.
* Areas covered comply with mandatory training and testing requirements.
* Achievement against personal objectives
REPORTS LINE UPWARDS/DOWNWARDS/SPAN OF CONTROL:
* Reports People Improvement Lead
* Training delivery for c600 F.T.E.
NEED TO DO
AUTHORITY/FREEDOM TO ACT:
* High level direction given from People Improvement Lead, using own capability of designing and delivering material in line with business need.
* The consequence of the role holder's action has a high impact potential on performance and therefore potentially bottom line performance as cost.
NEED TO KNOW
QUALIFICATIONS:
* Level 2 Education in Maths and English
* Relevant training qualifications CIPD desirable
SKILLS/KNOWLEDGE:
* Relevant experience in a financial services organisation training development and delivery environment, ideally in collections, call/contact centre, processing environments
* Training Needs analysis
Projektdetails
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Einsatzort:
Yorkshire, Vereinigtes Königreich
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Organisation/Management, Sonstiges