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Trainee Case Handler

Eingestellt von Capita

Gesuchte Skills: Client

Projektbeschreibung

Trainee Case Handler

Capita is the leading provider of business process outsourcing services in the UK, specialising in the transformation and management of existing process as well as the implementation of new service infrastructures on behalf of third parties. We have an opportunity for Trainee Case Handlers to join one of our high profile Retail Banking clients on a fixed-term contract basis.

Based in Leeds, this is a 7 month contract until 31st December 2013.Working 37.5 hours per week Monday to Friday.

7.00am - 3pm which paying £18,000 or

3.00pm to 11.00pm paying £20,700.

To investigate, assess, reach a conclusion and provide a high standard of customer service on individual cases in line with relevant product, procedural and regulatory requirements.

- The role will work on client project(s) with personal and team targets set aligned to client delivery.
- The role is managed by the Team Manager.
- All levels of accreditation granted will be specified by written communication when criteria have been satisfied.

KEY DUTIES & RESPONSIBILITIES INCLUDE:- - Conduct a thorough investigation of a case, liaising with the customer and other parties as appropriate
- Liaise with the customer and other parties as appropriate via various media (eg written, telephone), ensuring a complete record of all information gathered or given is maintained.
- Weigh up all relevant evidence in line with current guidance and procedures
- Produce a reasoned report detailing your investigations and conclusions in line with authorisation levels achieved using relevant software to provide a full audit trail for the client and the industry regulator
- Produce a written response for the customer ensuring a high standard of communication is achieved at all times.
- Handle all follow up enquiries and administration in an effective and efficient manner.
- To achieve and maintain full accreditation in line with set quality model/standards
- To achieve set targets in line with required quality standards, pro-actively reporting emerging issues
- Take responsibility for own learning and development, keeping up-to-date with all policy, procedural and regulatory developments, maintaining accreditation and making full use of available structured learning opportunities.

Please apply for more information.

Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    IT Entwicklung

  • Skills:

    client

Capita