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Trade Floor Support Analyst - (SCCM - System Center Configuration Mana

Eingestellt von Juice Resource Solutions Limited

Gesuchte Skills: Support

Projektbeschreibung

SCCM 2012, Trade Floor Support Analyst - Dealing Room Environment, ITIL, System Center Configuration Manager 2012

Europe End User Services ( EUS) - Desktop Dealing room support Provides integrated services on all end -user related hard- and software (desktop and laptop). This includes procurement management for all services, hardware and software.

EUS supports 2800 users on seven different locations in the Netherlands who use 4,500 desktops and laptops, 130 printers and mobile phones 1500/Blackberries.

On a monthly basis 700 service request, 500 2nd line incidents .

Provide customer focused 2nd line technical support to end users on all end -user hardware and software.

Provide configuration management for all hardware and software to guarantee the integrity of the CMDB and contribute to the quality of the invoicing process .

WORKING LEVEL
MBO with 2 to 3 years experience
Bachelor degree ( beginner)

KNOWLEDGE EXPERIENCE:
Working knowledge of the English language in reading, writing and in verbal (must)
Knowledge of an international banking environment
Technical knowledge of hardware and software (must)
Knowledge Administrator on Windows 7 (must)
Experience with software distribution through SCCM 2012
Knowledge of MS Office 2007/2010/2013 (must)
Knowledge of ITIL (ITIL essential)

COMPETENCIES:
Customer satisfaction
Number of incidents solved Within SLA
Quality of problem analysis
Quality of advice

DUE TO THE VOLUME OF APPLICATIONS, WE REGRET THAT WE CAN ONLY RESPOND TO THOSE MEETING OUR ABOVE REQUIREMENTS.

Projektdetails

  • Einsatzort:

    Utrecht, Niederlande

  • Projektbeginn:

    asap

  • Projektdauer:

    5 months (possible Extension up to 2 Years)

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Sonstiges

  • Skills:

    support

Juice Resource Solutions Limited

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