Tier 3 Venue Support Engineer

Contract - £350/day all in 4 days/week. 3 months initial duration.

THE COMPANY:

The client offers customers one single consolidated provider for all their IT and communications needs. Through this client customers can optimise their voice and data networks and prepare to face new challenges.

THE ROLE:

The Venue Support engineer is responsible for supporting WAN, LAN, and Wireless LAN network infrastructure for our customer base. The primary focus is on retail clients with WiFi services in their venues (for example high street stores and restaurants).

The Venue Support engineer will work in conjunction with the This Client Service Desk and NOC, along with technical representatives from the WiFi team. Regular interface with 3rd party circuit providers and field service organisation is also a day to day requirement for support operations.

SHIFT PATTERN:

Due to servicing retail clients, it is necessary to support weekend trading period. As such, there is a day shift pattern of 4 days on followed by 4 days off to ensure Saturdays and Sundays are covered on a rotational basis. The day shifts are 07:00 - 19:00 and the role is undertaken from the Network Management Centre in Slough, Berkshire.

REQUIRED EXPERIENCE:

The role holder must be at least to a Cisco CCNA level of qualification and with 2 to 3 years' experience working within Service Provider environments. A key focus is the support of broadband connectivity and maintaining functional wireless networks.

All managed services are delivered against ITIL and ISO 20000 best practices.