Tier 2 Desktop Support - IT Operations Analyst (Day Shift)

Our direct, Fortune 500 client is in need of a class of Tier 2 Desktop Support analysts at their location in Cleveland, OH. These are contract positions with extensions highly likely. This is a day shift position.

- Assist in the resolution of any incidents or requests related to our Voice and Data Network, Server, Client PC and Mainframe environments.
- Utilize knowledge of the mentioned environments in order to assist internal customers.
- Resolve hardware/software issues, installation of new products, providing technical service to customers, equipment pickups, fulfilling basic service requests, etc.
- Ensure the health and 100% availability of our systems by assisting in the resolution of any incidents or requests impacting outages in our voice and data network, server, client PC and Mainframe environments.
- Must be able to work independently and possess the needed knowledge to handle a wide range of IT responsibilities and maintain a high level of attention to detail.
- This role does include a physical component as it may require installation and movement of IT related equipment. May also include travel between buildings in the Mayfield vicinity to order service equipment and requests. 

Required technical skills include:
-Experience with Routers/Switches (Cisco and Juniper), Cisco IOS, Junos OS, Network Analysis, VPN, Windows Server 2000-2012 Training, VMWare (5.1).
- Experience with BMC Remedy, incident management and knowledge management
- Must have Bachelors degree in Computer Science or related field
- Minimum of two years working in a technical support role in a professional environment

Plusses:
- Knowledge/experience with Applied Network and Systems Administration, Information and Telecommunications Systems.
- A minimum overall GPA of 3.0 is preferred 

We will call qualified candidates after review.
Resumes will NOT be sent to clients without your approval. 

REFERRALS WANTED - $1000 REWARD!
Refer a colleague to us, and Precision will pay you $1000 if we find a job for that person!

(The fine print: The referred candidate must be previously unknown to us. Start date must be within 6 months of referral.)

Overtime: straight time