Tier 2 Desktop Support - IT Operations Analyst

Our direct, Fortune 500 client is in need of a class of Tier 2 Desktop Support analysts at their location in Cleveland, OH. These are contract positions with extensions highly likely..*May need to be available for night shift*
- Assist in the resolution of any incidents or requests related to our Voice and Data Network, Server, Client PC and Mainframe environments.
- Utilize knowledge of the mentioned environments in order to assist internal customers.
- Resolve hardware/software issues, installation of new products, providing technical service to customers, equipment pickups, fulfilling basic service requests, etc.
- Ensure the health and 100% availability of our systems by assisting in the resolution of any incidents or requests impacting outages in our voice and data network, server, client PC and Mainframe environments.
- Must be able to work independently and possess the needed knowledge to handle a wide range of IT responsibilities and maintain a high level of attention to detail.
- This role does include a physical component as it may require installation and movement of IT related equipment. May also include travel between buildings in the Mayfield vicinity to order service equipment and requests.

Required:

- Experience with BMC Remedy, incident management and knowledge management
- Must have Bachelors degree in Computer Science or related field
- Minimum of two years working in a technical support role in a professional environment

Plusses:

- Knowledge/experience with Applied Network and Systems Administration, Information and Telecommunications Systems.
- A minimum overall GPA of 3.0 is preferred

We will call qualified candidates after review.
Resumes will NOT be sent to clients without your approval.

REFERRALS WANTED - REWARD!
Refer a colleague to us, and Precision will pay you if we find a job for that person!

Overtime: straight time