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Tenant Liaison Officer

Eingestellt von Eden Brown

Gesuchte Skills: Support, Consultant

Projektbeschreibung

Our client, a leading Housing Association, is seeking a Tenant Liaison Officer (TLO) to join them for up to 12 months to cover a staff secondment, to start as soon as possible.

They are keen to find someone who has worked in the role of TLO for a social housing provider rather than a Resident Liaison Officer (RLO) from the Contractor side as you focus will be ensuring that their customers are supported during improvement works to their homes and engaging with Contractor RLOs to oversee the interactions that they have with customers.

Further as TLO you will be responsible for ensuring that the RLOs are carrying out the appropriate customer pre-entry visits and daily visits in line with the stated procedures.

Your main responsibilities in this post with be to:

- Provide information and support to tenants on the capital programme.
- Liaise with and co-ordinate the activities of the Contractor/s in conjunction with the Area Surveyors.
- Provide a link between the Neighbourhood Management Teams, Area Surveyors and Tenants around the capital programme.

You must be able to show a track record in advocating on behalf of tenants and assisting the contractor if any issues or disputes arise in connection with the improvement works ensuring that they are resolved quickly, efficiently and fairly.

Further, you will liaise with the Customer Service Centre and Neighbourhood Managers in gaining access for post works surveys together with access issues for the capital programme and must be comfortable reporting day to day repairs if reported by tenants and to ensure that they are completed.

Please forward a copy of your CV as well as daytime contact details as soon as possible for immediate consideration.
Your expert recruitment consultant is Ben Gnatiuk, call today on or email

Eden Brown is committed to equality in the workplace and is an equal opportunity employer.
Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Eden Brown