Telephony Support Engineer - Maastricht - Avaya & Oracle

Avaya
*Implementing non-standard changes to the full Avaya/Oracle telephony environment;
*Communicating and consulting with internal and external technical counterparts;
*Management of system performance, capacity, service quality;
*Participation in and execution of projects;
*Providing 24 x 7 support.
*Supporting quotation team with technical expertise (senior positions).
*Developing IVR applications on Avaya Experience Portal (senior positions).

Knowledge of Voice technologies (Avaya solutions)
Protocols: ISDN, SIP, H323, SCCP protocols Voice codecs eg G711/G729.
Infrastructure: WAN, LAN, PABX networks, Mobile Networks.

Knowledge/Experience with Avaya/Oracle systems:
*Avaya Communication Manager (ACM).
*Avaya Session and System Manager (ASM).
*Avaya Call Management Server (CMS) and CMS CentreVu Supervisor client.
*Avaya Application Enablement Services (AES).
*Avaya Voice/Experience Portal (AVP/AEP).
*Avaya Workforce Management (WFO).
*Avaya Contact Recorder (ACR).
*Avaya Contact Center Control Manager (ACCCM).
*Avaya Session Border Controller Enterprise (ASBCE).
*Oracle Session Border Controller (SBC).

Knowledge/Experience with the following OS:

*Linux Red Hat Enterprise.
*Windows Server 2008 experience

The ideal candidate will be Avaya systems trained (ACIS) & Cisco CCNA certified along with being bi lingual in Dutch and English. If you feel you are suitable for the above role pelase send your CV for immediate review.