Telephony Support Engineer

ROLE: TELEPHONY SUPPORT ENGINEER (AVAYA)
LOCATION: MAASTRICHT, NETHERLANDS
TYPE: CONTRACT

THE RESPONSIBILITIES/REQUIRED SKILLS ARE AS FOLLOWS:

The primary purpose of the Telephony Support Engineer is to provide technical support on such network and voice appliances (mainly based on Avaya/Oracle solutions) as communication Servers, call center systems, voice applications, voice gateways, voice gatekeepers, IP phones, desk phones and softphones. The Contact Center at Customer is a very complex network and has many integrations with Back End systems for self service applications.

- Performing advanced diagnosis on incidents;
- Implementing non-standard changes to the full Avaya/Oracle telephony environment;
- Communicating and consulting with internal and external technical counterparts;
- Management of system performance, capacity, service quality;
- Participation in and execution of projects;
- Supporting quotation team with technical expertise (senior positions).
- Developing IVR applications on Avaya Experience Portal (senior positions).