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Telephony Support - Avaya/Cisco

Eingestellt von SSS NC

Gesuchte Skills: Support, Client, Network

Projektbeschreibung

TELEPHONY SUPPORT NEEDED IN LINCOLNSHIRE, IL

Telephony work for client's help desk support of Avaya and Cisco moves, adds and changes for a large number of users and devices. Contractor will work with our Network Infrastructures, VLAN, Voice VLAN, VTP, STP, Poe, Ether channel, HSRP, Routing Protocols .etc.
We currently support client projects across the country and in Canada and Mexico.

OVERALL RESPONSIBLITIES
Must be able to communicate effectively with end users, dealing with their worries about change or new installations
Be able to communicate concerns to the appropriate resources for correction
Researching and documenting concerns/issues

REQUIREMENTS

Minimum 3 years telephone technical experience with emphasis with Avaya and Cisco
Able to multitask, work effectively with end users and IT personnel
Demonstrated conversation skills

- Administration and support for Avaya and Cisco.
- Provide on-site support including performing maintenance, moves, adds and changes.
- Trouble ticketing using Remedy. Work to solve technical, end user problems and process tickets related to telephone work.
- Telephony cabling and station problem determination.
- Performs escalations to Information Technology Operations groups in accordance with departmental standards and performs notifications as needed.
- Responsible for the configuration, deployment, testing, maintenance, monitoring and troubleshooting of telecommunications components.
- Applies business and technical analytical skills to analyze, identify, design, implement and develop comprehensive support processes to resolve complex businessonsite repair.
- Migration (placing new phones and boxing up old ones; really just placing phones sets Avaya 96xx series sets)

PREFERRED
Understanding Manufacturing businesses
Able to work night shifts
Able to work safely in manufacturing environments
Might have to work a weekend

CLICK AND APPLY TO SUBMIT YOUR RESUME TO SOPHIA FOR CONSIDERATION.

Projektdetails

  • Einsatzort:

    Lincolnshire, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

SSS NC