Dieses Jobangebot ist archiviert und steht nicht mehr zur Verfügung.
Vakante Jobangebote finden Sie unter Projekte.

Telephony Service Customer Adviser- Shift Work

Eingestellt von Royal Bank of Scotland

Gesuchte Skills: Support

Projektbeschreibung

The Business

Our vision is to become the UK&lsquos most helpful and sustainable bank, and our people are key to achieving this. So we place a high priority on recruiting the best talent with the right skills, experiences and behaviours.

The Specialist Area

Our goal is simple: to become the UK&lsquos most Helpful and Sustainable bank. It&lsquos all about putting the customer at the heart of everything we do, making their lives easier and taking the stress out of banking. We&lsquore in a position to help our customers with everything that&lsquos important to them &ndash from day to day money matters to buying their homes, protecting their families or building their future. And by getting this right, we&lsquore well on track to rebuilding the future of RBS too.

All of this starts with having the right people on our team. People who share our belief that the customer comes first, are driven to go above and beyond what&lsquos expected and who let their enthusiasm shine through every day. People who are always professional in their work, but can engage with customers and talk to them like the individuals that they are.  We want our customers to be confident that they&lsquore making the right choices for themselves and their money, so to do this, we need to offer simple, straightforward help and advice. And by working as a team and making sure we&lsquore getting all of this right, we&lsquoll rebuild RBS into an organisation that everyone can be proud of &ndash where service is everything.

For our people this also means the chance to develop their skills and take their career in many different directions. Whatever you want to do and however you want to learn, we&lsquore here to help you take your career to the next level.

The Requirements

You will work to individual and team based targets for service standards
You will consistently apply the Banks service processes and support tools. You will also adhere at all times to internal and external regulatory, operational and credit control systems and procedures
You will deal with and process all business customer transactions and enquiries accurately and timely within agreed standards.
Put our customers first by providing high quality customer service in every interaction.
Identify customer complaints and take ownership of those complaints which can be resolved immediately in accordance with the group complaint handling standards. Keep abreast of bank procedures and processes and adhere to all operational procedures.

The Rewards

Upon joining the team you will receive an attractive reward package of between £15,968 and £18,250 pa. (pro rata for hours worked)

You will also have the opportunity to participate in a bonus scheme linked to helping our customers and the success of the business.

Generous holiday allocation of 33 days per year, made up of 25 days plus 8 bank holidays (pro rata for hours worked)

The RBS Group is recognised as having one of the most innovative and flexible reward programmes in the financial services sector, which means you can take it all as salary, use it to contribute to your pension or select from a great range of benefits.

This extensive range of benefits includes discount vouchers for popular high street stores, discounted protection products such as life assurance and private medical cover, as well as childcare vouchers and other attractive options.

The Hours

The site operates 24 hours over 7 days. Each team within Edinburgh will have a fixed weekend day off and covers a 10 hour window across the remaining 6 days. These team shifts are periodically reviewed to meet changes in our customer demand.

Whilst you may be required to work the full range of shifts primarily you will be required to work between the hours of 2pm and midnight on a Sunday, with the remaining 4 out of 5 days across Monday to Friday.

We will consider applications for part-time hours however, you must be able to commit to 7 weeks full time training.

Once trained, you will be assigned to one of these teams. Your shift will be 8 hours with a 1 hour break covering 5 of these six days. Your day off may vary from week to week to meet our customer needs. Your shifts will normally be confirmed to you 6 weeks in advance and locked down within 2 weeks. Any hours worked outside 8am to 8pm will also attract an additional shift premium payment.

Bank Holidays - Agents will have the opportunity to request not to work the Christmas Bank Holidays but requests are prioritised against seniority.

Start Date:   3rd of November 2014

 

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Sonstiges

  • Skills:

    support

Royal Bank of Scotland