Telephony IT Co-Ordinator - Administrator

IT Co-ordinator,telephony, mobile, Administrator, project administrator, Support

I CURRENTLY HAVE AN URGENT ROLE FOR AN IT CO-ORDINATOR. WE NEED SOMEONE WITH TELEPHONY EXPERIENCE.

Location: Dublin, Ireland

Hours: 37.5 hour week - standard working hours

Job description:

IT department co-ordination in relation to end user telephony and other admin tasks including the below:

- Set up of new user mobile accounts; porting in of mobile numbers; transfers to and from the Client account
- Terminations for EMEA
- Co-ordination of device shipping across EMEA
- Co-ordination of schedules with users across EMEA for device deployment & email of MDM instructions to each user
- Co-ordination of device repair for EMEA, including ensuring devices are wiped, Find My iPhone' is deactivated and all information is backed up before devices are swapped
- Creation and update of tech asset details and users' mobile device details across EMEA
- Managing all queries and issues with the network providers. Example: roaming bars, international call bars, network issues, voicemail, caller display etc.
- Ordering of new mobile devices
- Billing Queries
- Account analysis incl. request of monthly reports from network providers on usage patterns such as data, roaming, call activity etc.

Essential experience/Qualifications:

- Experience of working in an IT environment
- Experience of working with telephony and related equipment
- Good telephone manner and communication skills
- Good understanding of M/S Office products (Word, Excel etc.)

Any experience in the following roles is also advantageous:

Administrator, Co-ordinator, project administrator, Telephony Support

IF YOU HAVE THE ABOVE SKILLS AND EXPERIENCE, PLEASE SEND AN UP TO DATE CV.