Telephony Engineer/Developer - Avaya Voice/Experience Portal (AVP/AEP)

TELEPHONY SUPPORT ENGINEER - AVAYA, ORACLE - AVAYA VOICE/EXPERIENCE PORTAL (AVP/AEP) DEVELOPMENT

My Maastricht based client is seeking an experienced Telecoms Engineer/Developer with Avaya Voice/Experience Portal (AVP/AEP) to join their team.

You will provide technical support on such network and voice appliances (mainly based on Avaya/Oracle solutions) as communication Servers, call center systems, voice applications, voice gateways, voice gatekeepers, IP phones, desk phones and softphones. You will be working on a very complex network with many integrations with Back End systems for self-service applications. The ideal person will be Avaya systems trained (ACIS) and Cisco CCNA.

KNOWLEDGE OF VOICE TECHNOLOGIES (AVAYA SOLUTIONS)

Protocols: ISDN, SIP, H323, SCCP protocols Voice codecs eg G711/G729.

Infrastructure: WAN, LAN, PABX networks, Mobile Networks.

KNOWLEDGE/EXPERIENCE WITH AVAYA/ORACLE SYSTEMS:

- Avaya Communication Manager (ACM).
- Avaya Session and System Manager (ASM).
- Avaya Call Management Server (CMS) and CMS CentreVu Supervisor client.
- Avaya Application Enablement Services (AES) - (hands on development)
- Avaya Workforce Management (WFO).
- Avaya Contact Recorder (ACR).
- Avaya Contact Center Control Manager (ACCCM).
- Avaya Session Border Controller Enterprise (ASBCE).
- Oracle Session Border Controller (SBC).

KNOWLEDGE/EXPERIENCE WITH THE FOLLOWING OS:

- Linux Red Hat Enterprise.
- Windows Server 2008 experience.

ADVANTAGEOUS

- Web services, XML over HTTP or SOAP XML.
- Java development.
- LDAP interfaces.
- Unix Scripting.
- Oracle DB knowledge and SQL queries.

Main duties:
> Performing advanced diagnosis on incidents;
> Implementing non-standard changes to the full Avaya/Oracle telephony environment;
> Communicating and consulting with internal and external technical counterparts;
> Management of system performance, capacity, service quality;
> Participation in and execution of projects;
> Providing 24 x 7 supports to the customer
> Supporting quotation team with technical expertise (senior positions).
> Developing IVR applications on Avaya Experience Portal (senior positions).