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Telephony Business Analyst/Project Manager - Payments

Eingestellt von Hudson Corporate

Gesuchte Skills: Support, Design

Projektbeschreibung

My high-profile Global Payment Processing client is seeking a Telephony Business Analyst/Project Manager to understand, gather, analyse, agree and fully document the business requirements, and to maintain their integrity throughout the project life cycle, from idea conception through to deployment on a large scale transformation programme within a FTSE 100 company; if you are looking for a serious contract challenge, this opportunity should not be overlooked!

As the ideal candidate you will be tasked to deliver against the following key criteria:
- Lead and manage the project stakeholders through the analysis phase, by facilitating interviews and workshops to identify changes to business processes and/or new processes.
- Analyse the views captured and work with stakeholders to refine the actual business needs, identifying any problems and working with stakeholders to resolve them.
- Clearly define a comprehensive set of business requirements and business rules for a project in line with the prescribed business analysis methodology.
- Log any risks, issues, dependencies and constraints in accordance with project methodologies.
- Work with the project team to define solutions, assess the suitability, cost and risk of each and recommend an option to the project sponsor.
- Manage traceability throughout the change life cycle, ensuring that each delivery stage of the project is meeting the business requirements.
- Hold business walkthroughs with other skill centres to ensure understanding of the project by other areas.
- Manage change requests and other amendments to the requirements through strict version control.
- Liaise with other members of the project team to support them in the completion of their deliverables, such as solution designs, technical specifications, test plans, deployment plans etc, and sign off these deliverables.
- Understand and work within change delivery governance structures.
- Act as Cross Discipline Liaison
- Interact with the Project Sponsor to understand the business drivers and gain support as needed.
- Interact with the Architecture team to ensure requirements and proposed solutions are aligned with the business architecture.
- Work with Design, Development and Testing teams to ensure they understand the business requirements.
- Interact with Operations and Production teams to ensure operational understanding of a project's impact and ensure readiness for deployment.

As the ideal candidate you will have the following skills, knowledge, experience and background:

- Good background in business change and operational programmes on telephony/call centre projects within the financial services environment
- Both a business and IT background
- Understanding of business processes in relationship with telephony technology

IVR and or dialler technologies knowledge
- Good understand of call routing
- Technical understanding of IVRs and Inbound platforms
- Understanding of Telephony Management Information systems and or call recording
- Experience in developing Use cases & User Stories
- Experience of full end-to-end project life cycle from Inception to Delivery
- Influencing/networking developing internal and external business relationships and using own knowledge, skills and experience to influence others opinions and actions
- Professional communications making oneself understood, sharing information, listening to and encouraging others to get involved
- Analysis, creativity and innovation able to conceive original and practical solutions to complex and business critical problems
- Understand at a high level the interface between complex business needs and the complex legal and regulatory environment in which the business operates
- Adaptable and able to adopt change
- Ability to absorb and understand information quickly
- Ability to juggle priorities, multi-task and flawlessly execute at speed
- Sound commercial judgment and overall understanding of the Financial Services Industry
- Understand and comply with the requirements of Change Methodologies

If you are interested in this excellent contract-opportunity, please submit your CV for review immediately.

Please note you will receive an automated response advising you that we have received your CV.

Hudson is a leading provider of permanent recruitment, contract professionals and talent management solutions worldwide.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Hudson Corporate