Telecommunications Analyst - Secret Clearance Job

TELECOMMUNICATIONS ANALYST needed for a CONTRACT opportunity with Yoh's client located in Alexandria, VA.

POSSESSION OF A DOD SECRET CLEARANCE IS REQUIRED AS A CONDITION FOR EMPLOYMENT.

TOP SKILLS YOU SHOULD POSSESS:

- Must possess a DoD Secret Clearance
- Must possess CASP (CompTia Advanced Security Practitioner) Certification

WHAT YOU'LL BE DOING:

- The Telecommunications Analyst provides advanced customer service in support of fielded hardware, software and connectivity to the main Servers.
- Job duties include: The focus of this position is to coordinate with remote communications personnel to configure network access for specific customer applications based on a pre-determined implementation schedule.
- Telephonically assist on-site personnel during the implementation.
- Document all activities related to site coordination and implementation assistance using a Windows2000, Windows XP and or Windows 2007 desktop system running a web-based trouble ticket/change order tracking system.
- Research and resolve hardware PC, Router ASA Firewall), software and connectivity implementation problems by utilizing established procedures, user manuals, accessing on-line applications, or interacting with internal and external support groups. Perform network design within the constraints of remote facilities, and provide third level support to the Tier 1 and Tier 2 support personnel.
- In the course of troubleshooting remote facility network problems, perform IP packet analysis to determine network errors and/or conflicts.

WHAT YOU NEED TO BRING TO THE TABLE:

- High School Graduate, or equivalent
- CASP certification is required
- DoD Secret Clearance is required
- Knowledge of data communications protocols and utilities (TCP/IP) and possess the ability to perform rudimentary packet analysis.
- Knowledge of LAN/WAN hardware components (Routers, Switches, DSU/CSU, Cat5)
- Strong working knowledge of the Windows XP, 2000, 7 desktop environment
- Strong working knowledge of PC and peripheral devices (card readers, printers, keyboard, mouse, monitor, digital cameras, and other associated hardware)
- Strong working knowledge of Leased line fault isolation
- Two (2) years of experience using ticketing system applications
- Demonstrate strong customer service skills and prior experience with troubleshooting leased line problems required.
- Ability to obtain ADP level II trust agreement
- Prior customer service experience - 6 + months
- CNA/CNE certificate is a plus, but not mandatory
- Knowledge of data communications protocols and utilities (TCP/IP) and possess the ability to perform rudimentary packet analysis.
- Knowledge of LAN/WAN hardware components (Routers, Switches, DSU/CSU, Cat6)
- Strong working knowledge of the Windows XP and Windows 7 desktop environment
- VPN connectivity
- Windows Server 2008
- Microsoft Office

WHAT'S IN IT FOR YOU?

- You will provide support to end-users for PC, server, or Mainframe applications and hardware.
- Resolve escalated problems. Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
- Simulates or recreates user problems to resolve operating difficulties.
- Analyze and recommends systems modifications to reduce user problems.
- Maintain highest level of technical skill in field of expertise.

WHAT ARE YOU WAITING FOR? APPLY NOW!

Yoh, a DayJ2W: GOV

TAX TERM: CON_W2

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Branch: IT & Telecom