Telecom Service Manager

Telecommunication Service Manager

The profile needs to have an excellent understanding of the Service Management landscape for a large MNSP.

YOUR PROFILE

- Rapidly understand the current operating models and the impact of the programme on these operating models.
- Understanding how specific OSS platform selections will impact the whole set of ITIL processes  and 3rd party vendors.
- Able to articulate all implications of these choices across the operational, end-to-end customer service, financial and portfolio domains.

YOUR RESPONSABILITIES

- Be able to perform an analysis of the as-is situation
- Propose a set of target scenarios for a to-be model with their impacts across all domains, together with the pros and cons, in order to facilitate the decision-making process.
- Articulate these scenarios in terms of architecture, transition roadmap and financial case.

The profile must have proven programme management experience to manage a large set of stakeholders in a multi-partner and multi-stakeholders environment.