Telecom Network Support Technician

Telecom Network Support Technician
El Segundo, CA
Contract Opportunity

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Based at the refinery located in El Segundo CA, work as part of a team to provide Data Network and Telecommunications support to campus offices and production facilities. Must be able to work independently in a fast-paced environment to provide technical support with the installation, configuration, maintenance, repair, and troubleshooting of telecommunications, network, and associated equipment.

Primarily equipment includes: Infrastructure Cabling (fiber, copper, coax), IP Telephony devices, Switches, and Routers. Additional responsibilities will include on-call support for telecom as needed for the refinery and production sites and the able to effectively manage time and adjust priorities to meet deadlines and SLAs.

RESPONSIBILITIES INCLUDE:

- Provide data network installation and support services including Router and LAN switch configuration installation, and maintenance.
- Provide telephone installation and support services including connection and voice mail setup.
- Perform troubleshooting and MAC support for all data/telecom equipment.
- Diagnose, test, repair cable/wiring problems (wiring closet to desktop; and backbone).
- Work with Third Party Vendors and NOC to isolate and resolve communications circuit troubles.
- Troubleshoot network performance issues and works with the global operation engineer on resolution.
- Provide technical support and guidance to users.
- Assist in the development and maintenance of network communications equipment.
- Use knowledge of LAN/WAN systems to help install and maintain internal and external networks.
- Use Cross Functional ticketing system (Remedy) for reporting, documenting, and tracking problems as well as internal billing and inventory control.
- Provide on-call after hours trouble support on rotating basis; some weekend work.
- Tools, laptop, cell phone and vehicle provided.

REQUIREMENTS:

- Five plus years in Network/Telecom support experience
- Experience with Voice Over IP, Voicemail Systems, Remedy, Cisco Call Manager, and Unity Connection a plus
- Ability to lift and carry up to 50 pounds; move material in cart
- Possible overnight travel may be required
- Ability to climb, bend, stoop, walk and stand for long periods of time
- Use of hand tools, computer, electrical circuit testing equipment
- Excellent driving record
- High School diploma or GED

*CompuCom supports Employment Equity and Diversity*

Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America. For more information, visit our website