Telecom Network Support Analyst

TELECOM NETWORK SUPPORT ANALYST HOUSTON, TX CONTRACT TO HIRE

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THE JOB:

Based at the office located in Downtown Houston and/or Bellaire, TX, work as part of a team to provide Network and Telecommunications support to campus offices as well as occasional support for 3rd party sites in Houston area. Be able to work independently to provide skilled telecommunications and data network technical support for installation, configuration, maintenance, repair and troubleshooting of telecommunications systems and associated equipment, primarily, IP Telephony devices as well as Cisco Routers, Switches and Access Points. Additional responsibilities will include on-call support for telecom as needed.

Experience with Voicemail Systems, support for Cisco data network Switches and Key Systems will be considered a plus.

Tools, laptop, cell phone and pool vehicle provided.

RESPONSIBILITIES INCLUDE:

- Provide VoIP telephone installation and support services including connection and voice mail setup.
- Provide data network installation and support services including Router and switch configuration, setup, installation and maintenance.
- Perform trouble-shooting and MAC support for all data/telecom equipment.
- Diagnose, test, repair cable/wiring problems (wiring closet to desktop; and backbone).

Work with Local Exchange Carriers (LECs) and Long Distance carriers to isolate and resolve communications circuit troubles. - Use Cross Functional ticketing system (Remedy) for reporting, documenting, and tracking problems as well as internal billing and inventory control.
- Provide on-call after hours trouble support on rotating basis; some weekend work.

REQUIREMENTS:

- Ability to lift and carry up to 50 pounds; move material in cart
- Possible (rare) overnight travel may be required
- Ability to climb, bend, stoop, walk and stand for long periods of time
- Use of hand tools, computer, electrical circuit testing equipment
- Excellent driving record
- High School diploma or GED
- Five plus years in Telecom support experience; Telco experience a plus

*CompuCom supports Employment Equity and Diversity* Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.