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Telecom Engineer - Lake Forest, CA

Eingestellt von Elite Tek Services, Inc.

Gesuchte Skills: Engineer, Engineering, Voip, Ip

Projektbeschreibung

Per Hiring Manager - Manager is looking for candidates with call center experience with an understanding of ACD configuration, queue and agent level skilling, quality recording and Workforce

This position is responsible for tactical and strategic telecommunications technology engineering and daily on-going maintenance support. This position requires the skillsets and experience needed to perform said responsibilities in support of the currently deployed EvolveIP Contact Center Solution, NICE & IEX product suites. This position must also develop and maintain documented environmental diagrams, standard operating procedures and other key knowledge base material as appropriate. Duties also include working with company leaders and across disciplined IT team members on various project related activities, utilizing sound project methodology and process.

DESCRIPTION:

- Design, engineer and maintain advanced Voice Over IP Telecommunications Infrastructure for a rapidly evolving company with over 400+ US and International locations.
- Test and approve all software/hardware configurations, upgrades and migrations.
- Responsible for the end-to-end IT Telecommunications Infrastructure for corporate headquarters, regional offices, and branches.
- Engineer technology solutions for voice and data networks that align strategically with business requirements.
- Perform project management duties for special departmental projects both operationally as well as new business projects.
- Mentor others in converged voice and data communications.
- Develop technology standards in line with Apria's technology guidelines.
- Develop standard operating policies and procedures with the assistance of the department manager.
- Bridge technology gaps between voice and data technology solutions
- Provides guidance and mentoring for other team members.
- Performs other related duties as directed by supervisor.

QUALIFICATIONS:

- Education or experience equivalent to a four-year college degree required.
- 5+ years' experience supporting Contact Center technologies in a distributed multi-platform enterprise environment of 5000+ users.
- ACD CONFIGURATION
- QUEUE AND AGENT LEVEL SKILLING
- QUALITY RECORDING AND WORKFORCE MANAGEMENT
- Advanced knowledge of Network technologies and infrastructure to support an enterprise VOIP environment.
- Experience with Quality Monitoring and Workforce Management solutions (NICE WFM a plus).
- Knowledge of PHI and PCI compliance standards and best practices.
- Ability to collaborate and communicate with all levels of management and personnel.
- Highly organized and skilled in project management methodologies
- Experience with MS Project.
- Ability to work with and motivate people as well as work on tasks with little or no supervision.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be considered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Requires constant sitting with occasional standing and walking.
- Requires the use of hands to write, use computers, and manipulate papers is constantly required.
- Constant talking and hearing.
- Specific vision abilities required include close vision, peripheral vision, and the ability to adjust focus.
- Must occasionally lift and/or move up to 10 pounds.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Elite Tek Services, Inc.